Leveraging on our vast experience, in depth knowledge & resources in this field and wide network, we assist our clients in various real estate matters. We ensure to retain conducive relationship to the fullest satisfaction of client. Some features that have enabled us to build a reputation & trust in this highly competent marketplace are:
We at Novena India know that each client has different needs. Instead of focusing on the number of properties they purchase or sell, we focus on Customer Service. We at Novena India knows that your opinion has a more significant impact than at a larger company, and will strive for your satisfaction.
We are a small close-knit group that aids to facilitate the needs of each client and therefore theirs each need. By choosing Novena India you can guarantee that our entire team (Pan India) is dedicated to your best interest.
Our HR Team is working to cultivate a small and professional environment, which means only the best and most driven will be selected. As a boutique firm, you can expect us to be proficient and dedicated to each client through our hand-picked networks of in-house agents posted on a Pan India scale.
When representing a buyer, seller, landlord, tenant, or other client as an agent, we at Novena India pledge ourselves to protect and promote the interests of our client. This obligation to the client is primary, but it does not relieve us of our obligation to treat all parties honestly.
When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, Novena India remain obligated to treat all parties honestly and equally.
At Novena India, while seeking to become a buyer/tenant representative, we do not mislead buyers or tenants as to savings or other benefits that might be realized through use of our services. Novena India represent the seller/landlord and buyer/tenant in the same transaction only after full disclosure to and with informed consent of both parties.
With an eye on the changing market dynamics we at Novena India always strive to serve our clients with some future oriented initiatives.
Novena India has tailored its services as per the taste of company, individuals and/or developer that demands the highest level of professional brokerage skills yet desires the control and high comfort. Our value as an advisor and broker to real estate investors is enhanced by our first hand experience in Real Estate Development, Leasing, Finance, Market Analysis and Property Management.
Client Satisfaction has been an ever open agenda for Novena India since 1995. We keenly examine client perceptions of experienced service and their satisfaction with the service we provide. Five service traits were found to be highly related to client satisfaction namely: expectations, communication, relationship, effectiveness and knowledge. Of these, expectations had the most influence over our record customer turnaround ratio.
Novena India enjoys an undefeated position in serving and retaining its client in this highly unstable industry where customer retention is thought to be a far fetched idea. We have carved this niche status among our clients through 23 years of our unmatched and industry best services we are providing.