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Privacy Policy

Privacy Policy

http://www.novenaindia.com is the registered domain name and official website of Novena (India) Private Limited. This privacy policy sets out how Novena (India) Private Limited, uses and protects any information that you give to Novena (India) Private Limited, when you use http://www.novenaindia.com. Novena (India) Private Limited recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.novenaindia.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers and associates. By visiting and/or using our website, you agree to this Privacy Policy. Novena (India) Private Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Novena (India) Private Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01st August, 2018.

Please read this Privacy Policy along with the Terms of Use linked separately to our website,http://www.novenaindia.com By using this website, you signify your assent to this Privacy Policy. Please do not use this website, if you do not agree with any of the stipulated terms and/or conditions which require your adherence prior to use. We reserve the right, at our discretion, to change, modify, add or remove portions of this Policy at any time. Please check this page periodically for changes. Your continued use of our website following the changes to the terms and/or conditions shall mean you accept those changes in totality. For any clarifications in this matter or in general regarding this Privacy Policy you may email Novena (India) Private Limited at info@novenaindia.com.

Our commitment to privacy

We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

If we change this Privacy Statement

Novena India might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on this page, and where appropriate, by notification on our homepage. You should check this page from time to time to review any changes we have made.

What we collect

We collect the following informations:

  • full name
  • contact information including email address and mobile number
  • services sought by the customers
  • residential status of the customers
  • other information relevant to associate/customer surveys and/or offers

We collect information

  • through our website or the website of our affiliates – for example names, addresses or email details
  • from meetings with staff or business contacts, such as exchanging business cards, or collecting information at conferences or business events
  • that you provide to us in connection with the services we provide, for example in connection with tenancy or a lease agreement
  • that we use to validate your identity, such as a passport or proof of residency document

Our legal basis for processing your information

We rely upon a number of different legal bases for processing personal information and special category personal information, these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfilment of a contract or where the processing is necessary to carry out our obligations under employment law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.

How we use your information

We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:

  • we may use the personal information of tenants or other natural persons you have supplied us with to carry out work such as lease management on your behalf
  • we may use the personal information for internal record keeping
  • We may use the information to improve our services
  • we may use the contact information you supply to respond to your requests
  • we may use identification verification documents to meet with regulatory and legal requirements to verify who you are as a condition of providing Novena India services and products
  • we may use personal financial information to assess your eligibility for Novena India products and services
  • where you give us consent, we may use your personal information to provide you with marketing and advertising contents about Novena India services
  • personal information may be used to inform you of services that may be of interest to you from Novena India
  • personal information is used to make your online experience as smooth as possible – for example by setting cookies and tailoring what you see on the website
  • personal information may be used to safeguard the security of our premises and those we maintain for third parties – for example through the use of CCTV footage

Whom we share personal information with

We may share your personal information with

  • Novena India employees who require it to perform their job obligations; and
  • Organizations/Associates that support or supply the products or services provided to you; and
  • Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime; and
  • Judicial or Quasi-Judicial bodies in compliance of any legal or para-legal notice served to Novena India.

We will never sell your personal information and we take appropriate steps to keep your details safe and secure with us.


Cookies are small pieces of information stored in your computer. When you visit us at http://www.novenaindia.com, we store small cookies in your computer, to provide a better browsing experience for you. Any advertising company may use non-personal info about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, mail us at info@novenaindia.com.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Keeping your information safe

We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between Novena India and any recipient organizations.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@novenaindia.com.

How to complain

If you need to make a complaint about our handling of your personal information, please contact us directly at info@novenaindia.com.

How to contact us

If you have any other questions about your personal information, please contact us by email at info@novenaindia.com.

For all enquiries not relating to your Personal Information, please contact us at property@novenaindia.com.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, the laws of India shall govern any disputes arising under this Policy and courts of Delhi only will have absolute jurisdiction over the subject matter involved.